knitted kantha runner w/tassels

The runner was exquisite, the colors were perfect but there was a definite odor to it that I wanted to get rid of. BIG mistake, I decided to wash it on gentle cycle in machine and when it came out there were huge gaping holes. I cried, I really loved this purchase, I took a chance and called customer service, I found it unbelievable how understanding they were (seeing it was basically my fault) and told me they would send a replacement, I was in AWE. No questions just suggestions that hand washing would be advised.
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<br>So I pass this down to anyone buying this product , it is gorgeous but somewhat fragile as it is hand woven with knotted pieces of material, so do not machine wash even on gentle.
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<br>This is an awesome company, they will do what it takes to fix your problem.
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<br>I will certainly buy from them again.