| 2/8/2019 9:51
Gorgeous but fragile
by ANITA
The runner was exquisite, the colors were perfect but there was a definite odor to it that I wanted to get rid of. BIG mistake, I decided to wash it on gentle cycle in machine and when it came out there were huge gaping holes. I cried, I really loved this purchase, I took a chance and called customer service, I found it unbelievable how understanding they were (seeing it was basically my fault) and told me they would send a replacement, I was in AWE. No questions just suggestions that hand washing would be advised.
So I pass this down to anyone buying this product , it is gorgeous but somewhat fragile as it is hand woven with knotted pieces of material, so do not machine wash even on gentle.
This is an awesome company, they will do what it takes to fix your problem.
I will certainly buy from them again.