knitted kantha runner w/tassels

The runner was exquisite, the colors were perfect but there was a definite odor to it that I wanted to get rid of. BIG mistake, I decided to wash it on gentle cycle in machine and when it came out there were huge gaping holes. I cried, I really loved this purchase, I took a chance and called customer service, I found it unbelievable how understanding they were (seeing it was basically my fault) and told me they would send a replacement, I was in AWE. No questions just suggestions that hand washing would be advised. <br> <br>So I pass this down to anyone buying this product , it is gorgeous but somewhat fragile as it is hand woven with knotted pieces of material, so do not machine wash even on gentle. <br> <br>This is an awesome company, they will do what it takes to fix your problem. <br> <br>I will certainly buy from them again.

I had my eye on this table runner for a long time before purchasing it. The price was high, but the size and colors were perfect so I splurged. What a disappointment—it doesn’t even look like the picture online!! The colors are not varied as pictured and it has a total different look—I am so sad about my purchase. It inly has a few colors and looks chesp. I’ve purchased other items from AWE that were great—the giant metal mushrooms arrived just as pictured. Wish I could count on that with every purchase... <br> <br>(AWE): Hi Marcie, We're sorry you weren't satisfied with the Kantha runner. Due to the recycled materials used to make this product, all will vary in color and overall look. Customer Service will be reaching out soon!

I purchased this runner and was less than satisfied with my purchase—see my earlier review. I was promptly contacted by a representative from AWE to exchange my runner for a different one. I was sent a replacement that is absolutely beautiful!! Better than the catalog image and does not seem at all fragile. I am very satisfied with purchase—making 3 out of 3 of my purchases 5-star ratings! Thank you, AWE, for your wonderful customer service and for offering super cool products. ❤️