At West End
3844 West Northside Drive
Jackson, MS 39209
(866) 981-0647 (toll free)
(888) 202-4096 (fax)
Customer Service Hours: 8-5 CST Monday — Friday
ORDERING & PAYMENT INFORMATION
To place an order online: you are in the right place! www.atwestend.com
To place a phone order: Call (866) 981-0647, 24 hours a day
Simply Click on 'My Account' above to track your order.
METHOD OF PAYMENT
At West End accepts VISA, MasterCard, American Express, Discover and Pay Pal
Please DO NOT SEND personal checks with your order.
RETURNS, EXCHANGES, & CANCELLATIONS
If your order is delivered damaged, defective, incorrect, or incomplete, please notify us within 30 days of the date of receipt. This will ensure complete replacement of the damaged, defective, incorrect, or missing items at no additional cost to you, or you may choose to receive a full credit or refund of the total purchase price. All damaged, defective, or incorrect items authorized for return must be packaged in their original shipping carton with enclosed packing slip. A return authorization from us is required. Please see below for details on obtaining this authorization.
Please email firstname.lastname@example.org or call 1.866.981.0647 with your request for a return authorization. We will contact you either by email or phone with further information and instructions.
TO CANCEL AN ORDER
Call 866.981.0647 with your request for an authorized cancellation. Customers requesting an approval for a cancellation after the order has been shipped may be subject to pay a restocking fee and shipping charges.
RETURNING UNWANTED MERCHANDISE
You may return any non-damaged, non-defective, and unalterd merchandise along with the enclosed packing slip within 30 days from delivery date to receive a full credit/refund of the purchase price (we will not refund shipping charges). Return authorization from us is required along with a FedEx return label. Credit will not be given for returns made without authorization or passed the 30 day limit. 20% restocking fee will apply.
We make every effort to ensure your order arrives in as-advertised condition. A lot of our merchandise is handcrafted. Please note that differences in size, color, form, and finish are expected and add to the individuality of each piece. Bubbles in the glass are normal and iron pieces will weather if placed outside.
SHIPPING AND HANDLING POLICIES
AWE makes every effort to ship all orders within 48 business hours (Mon-Fri). While we endeavor to maintain inventory stock on all items, on occasion some pieces may be back-ordered. They will be shipped to you immediately upon receipt. Note that shipping times may vary during peak shopping seasons.
Orders are shipped primarily via FedEx Ground. Orders shipping to Hawaii and Alaska will incur actual shipping charges based on size and wight of the package and shipping zip code and are shipped USPS. Please call customer service at 1.866.981.0647 for more information. We do not ship to foreign countries or U.S. territories. We do not ship to PO boxes or military bases. Please provide a physical shipping address for your order. A 7% sales tax will be charged for orders shipped to or billed to Mississippi.
|up to $25||$5|
|$25.01 - $50||$8|
|$50.01 - $75||$12|
|$75.01 - $100||$15|
|$100.01 - $150||$20|
CATALOG REQUESTTo request an AWE catalog, please click here or call us at (866) 981-0647, 24 hours a day
*AWE reserves the right to change pricing due to typographical errors in either the printed catalog or online. Prices are good through 12/31/2019.
**Candles are not included with any candle holders.