CONTACT US

At West End

3844 West Northside Drive

Jackson, MS 39209


(866) 981-0647 (toll free)

(888) 202-4096 (fax)


https://www.atwestend.com

help@atwestend.com


Customer Service Hours: 8-5 CST Monday — Friday


**NOTE: Please ensure that all communications with At West End are made through this website or one of the contact methods above. Also note that we will never ask you to email us your payment information.

ORDERING & PAYMENT INFORMATION

To place an order online: you are in the right place! www.atwestend.com

To place a phone order: Call (866) 981-0647, 24 hours a day


ORDER STATUS

Simply click here to Login or here to check your order status without logging in (you will need your order number and the billing zip or email associated with the order in order to check the order status without logging in).


METHOD OF PAYMENT

At West End accepts VISA, MasterCard, American Express, Discover and PayPal.

Please DO NOT SEND personal checks with your order.

RETURNS, EXCHANGES, & CANCELLATIONS

DAMAGED, INCORRECT, OR DEFECTIVE MERCHANDISE

If your order is delivered damaged, defective, incorrect, or incomplete, please notify us within 30 days of the date of receipt. This will ensure complete replacement of the damaged, defective, incorrect, or missing items at no additional cost to you, or you may choose to receive a full credit or refund of the total purchase price. All damaged, defective, or incorrect items authorized for return must be packaged in their original shipping carton with enclosed packing slip. A return authorization from us is required. Please see below for details on obtaining this authorization.


RETURN AUTHORIZATION

Please email help@atwestend.com or call (866) 981-0647 with your request for a return authorization. We will contact you either by email or phone with further information and instructions.


TO CANCEL AN ORDER

Call (866) 981-0647 with your request for an authorized cancellation. Customers requesting an approval for a cancellation after the order has been shipped may be subject to pay a restocking fee and shipping charges.


RETURNING UNWANTED MERCHANDISE

You may return any non-damaged, non-defective, and unaltered merchandise along with the enclosed packing slip within 30 days from the delivery date to receive a refund of your item. There are two options for returns: You may call or email us to request a return authorization and label, but please note that a 20% restocking fee will apply and we do not refund original shipping charges. You may also return the item on your own for a full refund of the item. We just ask that you provide us with the return tracking number so that you can be promptly refunded. Credit will not be given for returns made past the 30 day limit.


HANDCRAFTED QUALITY

We make every effort to ensure your order arrives in as-advertised condition. A lot of our merchandise is handcrafted. Please note that differences in size, color, form, and finish are expected and add to the individuality of each piece. Bubbles in the glass are normal and iron pieces will weather if placed outside.

SHIPPING & HANDLING POLICIES

AWE currently ships to the United States only.


AWE makes every effort to ship all orders within 48 business hours (Mon-Fri). While we endeavor to maintain inventory stock on all items, on occasion some pieces may be back-ordered. They will be shipped to you immediately upon receipt. You will not be charged until the item ships. Note that shipping times may vary during peak shopping seasons.


Orders are shipped primarily via FedEx Ground. Orders shipping to Hawaii and Alaska will incur actual shipping charges based on size and weight of the package and shipping zip code and are shipped USPS. Please call customer service at 1.866.981.0647 for more information. We do not ship to foreign countries or U.S. territories. We do not ship to PO boxes or military bases. Please provide a physical shipping address for your order. A 7% sales tax will be charged for orders shipped to or billed to Mississippi.


SHIPPING CHARGES
order amountshipping
up to $25$5
$25.01 - $50$8
$50.01 - $75$12
$75.01 - $100$15
$100.01 - $150$20
above $15015%

Oversized items must be shipped freight. Delivery appointments will be scheduled with the customer by the delivering freight company. You must be home at the time of delivery. Inside delivery is not available for freight items.

CATALOG REQUEST

To request an AWE catalog, please click here or call us at (866) 981-0647, 24 hours a day


*AWE reserves the right to change pricing due to typographical errors in either the printed catalog or online. Prices are good through 6/10/2022.


**Candles are not included with any candleholders.

PRIVACY POLICY

The personally identifiable information that you provide to us while placing an order, creating or updating an account or requesting a catalog (such as but not limited to your name, address and email address) may be used to make our future marketing efforts more efficient as well as other ways described in this policy. We may also collect personal information about you from third parties. We make our mailing list and general shopping activity available to carefully screened companies whose products we believe will be of interest to you as well as third party marketing partners for commercial purposes. If you prefer that we do not share your personally identifiable information with other third-party marketers, please email us at help@atwestend.com.


When you visit our website, we collect information about your visit that does not identify you personally. We use non-identifying and aggregate information to help determine the best design and functionality for our website.


OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


HOW TO CONTACT US

Should you have other questions or concerns about these privacy policies or would like to request deletion of your personal data, please send us an email at help@atwestend.com or call us at 1 (866) 981-0647.

At West End Accessibility Statement

At West End is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.


To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download, and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.


We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at help@atwestend.com.