CONTACT US

At West End

3844 West Northside Drive

Jackson, MS 39209

(866) 981-0647 (toll free)

(888) 202-4096 (fax)

https://www.atwestend.com

help@atwestend.com

Customer Service Hours: 8-5 CST Monday — Friday

**NOTE: Please ensure that all communications with At West End are made through this website or one of the contact methods above. Also note that we will never ask you to email us your payment information.

ORDERING & PAYMENT INFORMATION

To place an order online: you are in the right place! www.atwestend.com

To place a phone order: Call (866) 981-0647, M-F (8am - 5pm)

ORDER STATUS

Simply click here to Login or here to check your order status without logging in (you will need your order number and the billing zip or email associated with the order in order to check the order status without logging in).

METHOD OF PAYMENT

At West End accepts VISA, MasterCard, American Express, Discover and PayPal.

Please DO NOT SEND personal checks with your order.

SALES & PROMOTIONS

No backdating is allowed for promotions or discounted items. Stock is limited and available on a first come, first served basis. Shipping is calculated based on the price of the item before the discount. For closeout items, all sales are final.

GIFT CERTIFICATES

Gift Certificates are available for purchase online in fixed increments ($25, $50, $100). A notification email will be sent to the recipient ("To email") immediately after the order is placed. A second email with the Gift Certificate code will be sent to the recipient ("To email") once the order has billed. The second email should be sent within 30 minutes of order submission. Unfortunately, we are unable to "schedule" emails for future delivery. If you would like the email/gift to be delivered at a future time, please enter your email into the "To email", so you can forward the code to your gift recipient at the appropriate time. Gift Certificate balances can be checked by logging into or creating an account, navigating to "My Account" and clicking on the Gift Certificate tab.

RETURNS, EXCHANGES, & CANCELLATIONS

DAMAGED, INCORRECT, OR DEFECTIVE MERCHANDISE

If your order is delivered damaged, defective, incorrect, or incomplete, please notify us within 30 days of the date of receipt. This will ensure complete replacement of the damaged, defective, incorrect, or missing items at no additional cost to you, or you may choose to receive a full credit or refund of the total purchase price. All damaged, defective, or incorrect items authorized for return must be packaged in their original shipping carton with enclosed packing slip. A return authorization from us is required. Please see below for details on obtaining this authorization.

RETURN AUTHORIZATION

Please email help@atwestend.com or call (866) 981-0647 with your request for a return authorization. We will contact you either by email or phone with further information and instructions.

TO CANCEL AN ORDER

Call (866) 981-0647 with your request for an authorized cancellation. Customers requesting an approval for a cancellation after the order has been shipped may be subject to pay a restocking fee and shipping charges.

RETURNING UNWANTED MERCHANDISE

You may return any non-damaged, non-defective, and unaltered merchandise along with the enclosed packing slip within 30 days from the delivery date to receive a refund of your item. There are two options for returns: You may call or email us to request a return authorization and label, but please note that a 20% restocking fee will apply and we do not refund original shipping charges. You may also return the item on your own for a full refund of the item. We just ask that you provide us with the return tracking number so that you can be promptly refunded. Credit will not be given for returns made past the 30 day limit.

HANDCRAFTED QUALITY

We make every effort to ensure your order arrives in as-advertised condition. A lot of our merchandise is handcrafted. Please note that differences in size, color, form, and finish are expected and add to the individuality of each piece. Bubbles in the glass are normal and iron pieces will weather if placed outside.

SHIPPING & HANDLING POLICIES

AWE currently ships to the United States only.

AWE makes every effort to ship all orders within 48 business hours (Mon-Fri). While we endeavor to maintain inventory stock on all items, on occasion some pieces may be back-ordered. They will be shipped to you immediately upon receipt. You will not be charged until the item ships. Note that shipping times may vary during peak shopping seasons.

Orders are shipped primarily via FedEx Ground. Orders shipping to Hawaii and Alaska will incur actual shipping charges based on size and weight of the package and shipping zip code and are shipped USPS. Please call customer service at 1.866.981.0647 for more information. We do not ship to foreign countries or U.S. territories. We do not ship to PO boxes or military bases. Please provide a physical shipping address for your order. A 7% sales tax will be charged for orders shipped to or billed to Mississippi.

CATALOG REQUEST

To request an AWE catalog, please click here or call us at (866) 981-0647, 24 hours a day

*AWE reserves the right to change pricing due to typographical errors in either the printed catalog or online. Prices are good through 12/30/2022.

**Candles are not included with any candleholders.

Terms of Service

Mobile Message Service Terms and Conditions

Last updated: 05/31/2022

The At West End mobile message service (the "Service") is operated by AWE, Inc. (“At West End”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to At West End’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of At West End through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call lists. Text messages may be sent using an automatic telephone dialing system or other technology. Service related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with At West End. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. If sending in the US, text the single keyword command STOP to +1 (844) 975-4639. You'll receive a one time opt out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other At West End mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (844) 975-4639 or email help@atwestend.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

PRIVACY POLICY

The personally identifiable information that you provide to us while placing an order, creating or updating an account or requesting a catalog (such as but not limited to your name, address and email address) may be used to make our future marketing efforts more efficient as well as other ways described in this policy. We may also collect personal information about you from third parties. We make our mailing list and general shopping activity available to carefully screened companies whose products we believe will be of interest to you as well as third party marketing partners for commercial purposes. If you prefer that we do not share your personally identifiable information with other third-party marketers, please email us at help@atwestend.com.

When you visit our website, we collect information about your visit that does not identify you personally. We use non-identifying and aggregate information to help determine the best design and functionality for our website.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

HOW TO CONTACT US

Should you have other questions or concerns about these privacy policies or would like to request deletion of your personal data, please send us an email at help@atwestend.com or call us at 1 (866) 981-0647.

At West End Accessibility Statement

At West End is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.

To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download, and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.

We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at help@atwestend.com.