CUSTOMER SERVICE


For more information about our company and customer service policies, please click one of the links below


CONTACT INFORMATION



At West End
3844 West Northside Drive
Jackson, MS 39209

(866) 981-0647 (toll free)
(888) 202-4096 (fax)

http://www.atwestend.com
help@atwestend.com

Customer Service Hours: 8-5 CST Monday-Friday

At West End retail location
1000 Highland Colony Pkwy, Suite 5009
Ridgeland, MS 39157


ORDERING & PAYMENT INFORMATION



To place an order online: you are in the right place! www.atwestend.com

To place a phone order: Call (866) 981-0647, 24 hours a day

ORDER STATUS
Simply Click on 'My Account' above to track your order.

METHOD OF PAYMENT
At West End accepts VISA, MasterCard, American Express, and Discover
Please DO NOT SEND personal checks with your order.


RETURNS, EXCHANGES, & CANCELLATIONS



HANDCRAFTED QUALITY
We make every effort to ensure your order arrives in as-advertised condition. Most of our merchandise is handcrafted. Please note that differences in size, color, form and finish are expected and add to the individuality of each piece. Bubbles in the glass are normal, and iron pieces will weather if placed outside.


ORDERS DELIVERED DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE
At West End makes every effort to ensure your order arrives in as-advertised condition. Most of our merchandise is handcrafted. Please note that differences in color, form and finish are expected and add to the individuality of each piece. Bubbles in the glass are normal, and iron pieces will weather if placed outside.

If your order is delivered damaged, defective, incorrect or incomplete, please notify us within 3 days from the date of receipt. This will ensure complete replacement of the damaged, defective, incorrect or missing items at no additional cost to you, or you may choose to receive a full credit or refund of the total purchase price. All damaged, defective or incorrect items authorized for return must be packaged in their original shipping carton with the enclosed packing slip. A return authorization from us is required. Please see below for details on obtaining this authorization.


RETURNING MERCHANDISE
Returning an item is easy. You may return to us any non-damaged, non-defective and unaltered merchandise, along with the enclosed packing slip, within 30 days from the date of delivery, to receive a full credit / refund of the purchase price (shipping charges cannot be refunded). A return authorization from us is required -- see below for details on obtaining this authorization.

If you received a gift and would like to exchange it, a credit will be placed on your account. You have 90 days to redeem this credit. You will not be able to use your credit online, you must call (866) 981-0647 (M-F from 8am — 5pm CST) to place your order.

A 20% restocking fee will be charged for any returned freight items.

RETURN AUTHORIZATION
Please email help@atwestend.com or call (866) 981-0647 with your request for a required return authorization. We will contact you either by email or phone with further information and instructions.

You may return any non-damaged, non-defective and unaltered merchandise along with the enclosed packing slip within 30 days from delivery date to receive a full credit/refund of the purchase price (we will not refund shipping charges). Return authorization from us is required along with a FedEx return label. Credit will not be given for returns made without authorization or past the 30 day limit.


CANCELLATIONS
If you wish to cancel your order, please call us at (866) 981-0647 with your request for an authorized cancellation. Customers requesting an approval for an authorized cancellation after the order has been shipped may be subject to pay a restocking fee.



SHIPPING INFORMATION



AWE makes every effort to ship all orders within 48 business hours (Mon-Fri). While we endeavor to maintain inventory stock on all items, on occasion some pieces may be backordered. They will be shipped to you immediately upon receipt. Note that shipping times may vary during peak seasons.

Orders are shipped primarily via FedEx Ground. Many items will be drop-shipped directly from our vendors. Orders shipping to Hawaii and Alaska will incur actual shipping charges based on size and weight of the package and shipping zip code. Please call customer service at 1.866.981.0647 for more information. We do not ship to foreign countries or U.S. territories. We do not ship to PO boxes. Please provide a physical shipping address for your order. 7% sales tax will be charged for orders shipped to or billed to Mississippi.

shipping charges

order amount shipping
up to $15 $6
$15.01 - $30 $8
$30.01 - $75 $10
$75.01 - $100 $13
$100.01 - $200 $16
above $200 10%


Oversized items must be shipped freight. Delivery appointments will be scheduled with the customer by the delivering freight company. You must be home at the time of delivery. Inside delivery is not available for freight items.

CATALOGUE REQUEST



To request an AWE catalogue, please click here or call us at (866) 981-0647, 24 hours a day



*AWE reserves the right to change pricing due to typographical errors in either the printed catalogue or online. Prices are good through 8/25/14.

**Candles are not included with any candle holders.

line1 line1 line1 line1
At West End | (866) 981-0647 | help@atwestend.com
Copyright © At West End 2014, All Rights Reserved.